Question 1

Do you accept custom orders?

Accepted Answer

Yes! We love custom orders. We primarily offer custom products and services, as everything is tailored to fit the needs of each individual business and person. We even take requests for items not currently listed on our page. Have an idea? Don't be afraid to ask. :D

Question 2

When will my order be ready to ship?

Accepted Answer

There are a few factors that determine when your order will be ready;
 
1. You will be notified once your item(s) is/are ready.
 
2. The day you place your order doesn't necessarily mean that's the day we start on your order. Once your order is placed it goes to que - meaning you are added to our list of orders, in which it was received. The more orders there are before yours, the longer it will take. However, we do prioritize orders based on deadlines (needed for a particular event, holiday, birthday, etc.).
 
3. Holidays are a busy time for us; thus it takes us longer to get through orders.
 
4. Made-to-order items vary based on each particular item. Decals take a lot less time to make than embroidery or screen printing. The more steps that are involved the longer it will take. We also get more requests for certain services, so they will have a longer wait line. 
 
5. If you give us a deadline (a week, 2 weeks, etc.) we will prioritize our orders accordingly. That way those that need their orders sooner will have them when needed. However, we typically have a turnaround of 2 weeks for most items. Some are even longer.

Question 3

Can I cancel my order?

Accepted Answer

Once you have given us the approval to move forward with your order it can no longer be canceled. At that point additional items & materials have been ordered, designing has started, and other work has begun. It causes a lot of disruption to have to cancel an order after approval, along with wasted material & costs incurred.

Question 4

Will I see what my design looks like before it's made?

Accepted Answer

Yes! We always provide a proof for approval, when applicable. During this stage you may request any changes you would like made. We also provide mock-ups, which allows us to keep track of what exactly you ordered and gives you a good idea of how your order will look.

Question 5

How do I customize an order?

Accepted Answer

All customization requests need to be sent in email form, along with your order. This may include sizing, colors, style, design/logo files, names, numbers, quantity, etc.

Question 6

Do you offer discounts?

Accepted Answer

We offer discounts and bulk rates for certain items and quantities. Especially for a large event or businesses needing large quantities.

Question 7

Do you offer wholesale?

Accepted Answer

We do!
 
Who can apply?
Any online shop or brick and mortar that has a business license and resellers permit.
 
What items are available for wholesale?
That's on a per-basis need.

Question 8

What is your shipping policy?

Accepted Answer

We currently only ship anywhere in the United States. You will be notified once your order is complete and ready to ship.  After it's mailed you will be provided with a tracking number. We also offer free local pickup for those who live in Spokane Valley, WA or the surrounding area.

Question 9

What is your refund policy?

Accepted Answer

Refunds are only issued for items where there was an error made on our part. If you end up not being satisfied with your order, we ask that you please contact us and we will work with you to get the issue resolved. Most of our items are not eligible for refunds.

Question 10

How may I contact you?

Accepted Answer

You may contact us via the "contact" form on our site. You may also email us directly or message us through Facebook.

Our website, email or Facebook is how you will submit an order. We accept basic inquiries over the phone, but do not take orders this way. 
 
Email: BarryFreshDesigns@hotmail.com
 
Facebook: www.facebook.com/barryfreshdesigns

Question 11

What is your turnaround?

Accepted Answer

Typically our turnaround is 1-2 weeks, unless stated otherwise.

Question 12

Where are you located?

Accepted Answer

We are located in Spokane Valley, WA. Our address is listed at the bottom of our website. We do not give out our full address, unless you are doing a local pickup. As we run our business out of our home and want to prevent someone randomly dropping by.

Question 13

What if I'm not happy with my order?

Accepted Answer

Please contact us and we will work with you. If it's something we did on our end, we will absolutely work with you to make it right. Certain items may be exchanged or returned, but we do not accept returns or refunds for custom items, apparel, caps or beanies. So please make sure it is exactly what you are needing before making the purchase (such as the correct size).

Question 14

What is your available payment method?

Accepted Answer

We currently accept payment through Paypal, Venmo, business check and most credit cards. However, we are not set-up to take cc payments directly. 
 
If you are local, cash is accepted for items that are already made and available for pickup. We also accept Facebook Pay for orders made through Facebook. Please note, we cannot hold items in which you are wanting to pay cash longer than a couple hours.

Question 15

(businesses) What if I need custom graphics or marketing services not listed?

Accepted Answer

We have listed our most popular items and services we offer businesses. If you are in need of something and don't see it, please contact us! We will most likely be able to get that done for you.

Question 16

(businesses) How does payment work?

Accepted Answer

Our policy is at least 50% down, however, you are welcome to pay in full. For larger orders, we do accept a payment plan. You will also be emailed an invoice for your records.

Question 17

(businesses) Can you walk me through the process for custom graphics?

Accepted Answer

We will first have a consultation to go over your needs. We will then put together roughs for you to choose from (if applicable). Once a final design is chosen we will put together a proof. You may then make any changes. However, 5 revisions are included in the price. It's +$5 per revision after that. 
 
We will email you all the basic files, if applicable. If you are needing services such as business cards, we can either email you the design or have them printed for you.

Question 18

Do you offer digital copies or only hard copies for design orders?

Accepted Answer

We offer both. If you'd prefer to print items yourself, we can email you your design. This is applicable for invites/invitations, birthday boards, business cards/ other print marketing material and more!

Question 19

Do you accept rush orders?

Accepted Answer

Yes, depending on the product you are interested in. We can offer rush orders for a rush fee. Typically we need at least a week to complete your order (longer for business services). Please inquire and we will let you know if it's something we are able to get done with short notice. If it needs mailed this will definiltey be a contributing factor.

Frequently asked questions